Before it arrives.
And long after.

Your shipping, based on your destination.

Shipping is free to any address in the 50 states and the District of Columbia. Sales tax for your shipping address is calculated and shown before payment.

Carrier delivery times do not include preparation time. If you need your order by a specific date or have a particular destination, contact us before preparing your order.

Tracking made simple.

Shipping information is added to your order when it becomes available. Check your customer account or look up your order with its reference and the email address you used.

If a package is damaged, incomplete or marked as delivered but never arrived, keep the packaging and send us the relevant details. For an in-store purchase, your retailer remains your first point of contact.

Want to return an item?

You have 30 days from delivery to return a product bought from our US store.

Start your return from your account, or email contact@oxsea.com with your name, order number, the product and the delivery date. We will send you a return authorization, the return address and shipping instructions.

The product must come back complete, with its accessories and in its original packaging. Once we have received and inspected it, we refund your original payment method, including sales tax. Return shipping is at your expense, unless the product is defective, arrived damaged or we made a mistake.

Before shipping any pressurized equipment, get the preparation and transport instructions. Don’t send any package to the logistics address without being asked.

A technical problem deserves a precise answer.

Describe the defect you noticed and include the model reference with your request. Guided troubleshooting helps you prepare your case. Coverage is assessed based on the product’s situation and the applicable warranties.

The warranties that apply to your purchase are separate from any commercial warranty. Contact our team with your proof of purchase for the applicable service terms.