1. Purpose and seller
This store offers OXSEA equipment to individuals and businesses. The seller is OXSEA LLC, at 254 Chapman Rd STE 208
Newark, Delaware 19702
USA. Publisher and business details are listed in the legal notice.
2. Product information
The key features, contents and price of each offer are shown on its product page. A tank on its own, a pack and a DUO pack are separate offers. Accessories shown for presentation purposes are only included if they are listed in the product’s contents.
Stated air times are estimates and depend in particular on diving conditions and air consumption. The precautions and limits in each model’s user manual must be followed.
3. Prices and fees
Prices are shown in US dollars (USD), excluding sales tax. Applicable sales tax is calculated from the shipping address and shown before payment. Shipping is free to any US address.
4. Availability
Whether a product can be added to the cart depends on its availability and commercial status. A product appearing in the catalog does not guarantee that it is sold individually. Availability is checked when the request is prepared.
5. Preparing a request
You select your products and quantities, enter your contact details, then review the summary. You must provide accurate information so that your request can be processed.
When online payment is offered for the chosen shipping option, the order is final once Stripe accepts the payment. A confirmation email and an invoice are then sent to you. When shipping is to be confirmed, the request remains unpaid until our team sends a payment link.
6. Customer account
Your account lets you find the requests linked to it and manage your saved contact details. You must keep your password confidential and notify us of any unauthorized use.
7. Shipping
Our US store ships free of charge to any address in the 50 states and the District of Columbia. Tracking details are sent once a shipment has actually been registered.
Changing the address in your account does not automatically change requests or orders already submitted.
8. 30-day returns
You may return a product bought from our US store within 30 days of delivery. Request your return from your account or at contact@oxsea.com: we will send you a return authorization, the return address and the shipping instructions for pressurized equipment. Our shipping and returns page explains each step.
The product must be returned complete, with its accessories and in its original packaging. Once we have received and inspected it, we refund your original payment method, including sales tax. Return shipping is at your expense, unless the product is defective, arrived damaged or we made a mistake.
9. Warranties and after-sales service
The statutory warranties that apply to your purchase are preserved. They are separate from any commercial warranty. To request service, send your proof of purchase, the product reference and a description of the defect.
A support request does not mean a refund or replacement has been approved in advance. The team reviews the situation and tells you the appropriate next steps, without limiting your legal rights.
10. Getting started and maintenance
OXSEA tanks are designed to be used with no training required. Users must read the user manual, follow compatibility requirements and have their equipment maintained according to the manufacturer’s instructions. Tutorials do not replace a technical inspection.
11. Personal information
The information you provide is used to manage requests, accounts, orders and customer service exchanges. The purposes and your rights are described in the privacy policy.
12. Complaints and disputes
First send your complaint to contact@oxsea.com, stating your reference and the facts involved. This step does not limit the remedies provided by the rules that apply to your purchase.
13. Keeping the accepted version
These terms can be read before a request is submitted. Also review the information in the summary and keep any correspondence related to your request.
14. Contact
For any questions before a request: contact@oxsea.com. For an equipment problem: sav@oxsea.com.